Data deletion

Email mih.shop.np@gmail.com to request deletion of your information.

Use the email subject Data deletion request and include:

• The account email address or Instagram username you used with MIH.
• An order or delivery reference, if you have one.
• Which information you want removed, such as your website account, stored Instagram messages, delivery details or newsletter subscription.

Do not send passwords, verification codes or a complete chat history.

MIH may ask for limited additional information to find the relevant records and confirm they belong to you. The response will explain the outcome and identify any records that remain.

Removing Instagram messages from Order Desk does not automatically remove delivery details or order details that were saved separately. Specify those records too if you want them included in your request.

Incoming Instagram message records are scheduled for deletion 30 days after receipt, with periodic cleanup while the service is operating. Conversation identifiers remain until the conversation has no messages left. Customer accounts, delivery and order records, and newsletter subscriptions have no automatic deletion period configured.

A request to MIH does not automatically delete messages from Instagram or records held independently by another service. Logs and backups may retain copies; their deletion schedule has not yet been confirmed.

See the privacy notice for the information MIH stores and the services involved, including NCM when a delivery is booked.